How can a brand transform into being authentic when authenticity is the very core of any brand? In the past year I studied commodity brands that people go crazy for in today’s age of innovation and disruption. It fascinated me to think that companies offering commodities — products that people don’t necessarily need more of in the marketplace, and that see no innovation in functionality or design — were flourishing.
All of these companies had only two things in common that created their success:
fantastic brand thinking and a truly authentic story to tell.
There’s a lot to learn from these brands, even for an established brand that may have lost its authenticity along the way. Here are five traits I saw in these companies and how they can be reinfused into any brand that wants to connect more deeply with its audience:
Telling a brand’s story is key to branding and a fundamental element of any marketer’s playbook. Rewrite a brand’s story by going back to its roots. You have to feel the passion that initially formed the brand, then work your story from there. People love visionaries and problem-solvers. They love passion and, in return, will become passionate about your brand.
Lately, we have been “cause-washed” by thousands of startups jumping on the “buy one, give one”.
Instead of writing a big year-end donation check or blindly giving a product away for every product purchased, ensure the cause you support is fully integrated into your brand’s messaging and can only be seen as truthful. Base it on a logical proposition that creates an immediate emotional connection with your audience. Plan for it to be expandable as your service or product offering diversifies.
The core idea of consistently providing small but thoughtful delights is often the only thing setting brands apart.
If you’re operating in a rather mundane segment, think about which part of your audience is not having fun, then catch them when and where they least expect it and shake them up through delightful surprises. Start with email and slowly work through your entire communication chain. One interaction at a time will make your brand more loved.
Transparency Today’s startups enter markets and verticals that have been known for not being truthful. If your brand falls into a category that aches for transparency, comply and tell all. Customers will instantaneously trust your brand as a whole and its products over your competitors.
Aligning a brand empathetically with someone else’s dream is a move I saw many startups discover. Often going after an initial niche audience, their entire messaging became aligned around their tribes’ point of view. They exclude everyone else and thrive.
Perhaps it’s time for your brand to wholeheartedly support your tribe’s feelings and actions and, in turn, become one of them. Forming, not forcing, a friendship with your audience is the best way to create long-term brand love.